Sunday 11 January 2009
More service less stuff
Heard some interesting discussions on this point over the last couple of days. The shared opinion seems to be that, just as with the 80's recession in the UK, this recession is likely to push us further towards a service economy and away from a manufacturing economy. I guess I buy that, but there is a new shift back to craft - niche producers using online markets to shift their products. Isn't that the new wave of manufacturing - millions of product variations, all wrapped up in a nice service experience?
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The service industry has changed as well - moving from completing tasks to a more consultive role. Companies that can align themselves with a consulting aspect to their industry put themselves in a great position.
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