Monday, 12 January 2009
Just watching some old Black Books episodes. The one where Manny turns the book shop into a Borders. Much as I love good service, I also get a lot out of grumpy service. The man old greengrocer. The narky newsagent. Too much service is awful. It's a very British thing to cherish bad service. We need our Bernard Blacks to stem the tide of cheery cloying vacuous customer service.